Welcome to The Ear Center of Greensboro, P.A.

Eric M. Kraus, M.D., M.S., F.A.C.S.

Jennifer M. Burkey, Au.D., CCC-A, FAAA
Teryl N. Delagrange, Au.D., CCC-A
Sarah Allen, Ph.D., Au.D.


Office Visits During the COVID-19 Pandemic

In a continued effort to help protect patients and to slow the spread of COVID-19 in Greensboro and in our region, and in compliance with the strong recommendations of the American Academy of Otolaryngology-Head & Neck Surgery and the Centers for Disease Control, The Ear Center of Greensboro, P.A., will see only patients with urgent or emergent problems and postoperative patients until further notice.

If you have an appointment scheduled before April 30th, we may be in contact with you concerning your appointment.

If you are having problems with your hearing aid(s) or hearing implant(s), we will have limited audiology services beginning Monday, March 30th. through April 30th. Please call us for availability.

We will continue to monitor the NC Health Department, CDC, and all NC State and Federal regulations and recommendations regarding COVID-19 and will make additional changes as needed.

Thank you for your understanding and cooperation during these unprecedented times. Please stay healthy and stay safe.

We agree with Cone Health's recommendations that "there are many ways to help keep you and your families safe while protecting the most vulnerable."

  • Stay at home with only your family, unless you are directly protecting, supplying or caring for our community.
  • Go out only for essential work, grocery shopping, or medical care.
  • Do not gather in groups – this means no play dates, no sleepovers, no gatherings, no meetings.
  • If you must go out for essentials, please stay 6 feet away from anyone else.
  • Wash your hands often and avoid touching your face.
  • Take care of yourselves physically and mentally.
  • Healthy eating is critically important, as is exercising at home or outside, “connecting” virtually with friends and family, and getting adequate sleep.
  • Know and recognize the primary symptoms of COVID-19 as summarized below.

Symptoms associated with COVID-19

  • Fever, dry cough, mild sore throat, shortness of breath, chest pressure, blue face/lips (cyanosis)
  • Nausea, vomiting
  • Sudden loss of sense of smell and/or taste
  • Sudden onset of conjunctivitis involving one or both eyes ("pink eye")


Notice to Patients: The Ear Center is Permanently Closing as of April 30, 2020

Navigate this page:

Location & Contact Information
Ear Center Schedule
Alternative Care
Surgery Schedule
Prescription Renewals
Medical Records
Hearing Aid Patients
Cochlear Implant Patients
BAHA/Ponto Patients
Envoy Esteem Patients


After 37 years of private practice in Otolaryngology-Head & Neck Surgery and Otology/Neurotology in Greensboro, Dr. Kraus will be closing The Ear Center of Greensboro, P.A., effective April 30, 2020. However, he is not retiring.

Effective August 10, 2020, Dr. Kraus will become a member of the faculty at the Wake Forest University Health Sciences and will begin a faculty appointment with Wake Forest School of Medicine, in the Department of Otolaryngology and Head & Neck Surgery.  His primary focus will be teaching Otolaryngology residents.  He will continue to accept new patients and will continue to provide care for existing patients after August 10, 2020 in his new location in Clemmons, NC/Wake Forest Baptist Health.


Location & Contact Information:

As of August 10, 2020, Dr. Kraus' new office address will be:

Eric M. Kraus, M.D., M.S., F.A.C.S.
Wake Forest Baptist Health
Department of Otolaryngology-Head & Neck Surgery
2341 Lewisville Clemmons Rd.
Clemmons, NC  27012 



After April 1, 2020, you should be able to call to:

  • Schedule appointments: 336-716-4161.
  • Direct number for Wake Forest Health Sciences Otolaryngology and Hearing & Speech: 336-716-3103 (Option 1).


Ear Center Schedule:

  • The Ear Center will officially close for patient care on April 30, 2020  
  • For the months of May-July, Dr. Kraus will be unavailable to attend to you and to your family professionally
  • He will resume seeing new and return patients on August 10, 2020 at the Clemmons/Wake Forest Baptist Health location above


Alternative Care:

If you choose not to continue your care with Dr. Kraus, we suggest that you arrange to place yourself under the care of another physician. If you are not acquainted with another physician, we suggest that you contact:

  • Your primary care physician
  • Cornerstone ENT/Wake Forest Baptist Health in Greensboro: 336-379-9445
  • The Guilford County Medical Society


Surgery Schedule:

Dr. Kraus will continue to provide surgical services for patients in Greensboro until March 30, 2020.  Short-term postoperative follow-up care will be provided at The Ear Center until April 30, 2020. Long-term postoperative follow-up care will begin at Dr. Kraus' Clemmons/Wake Forest Baptist Health location after August 10, 2020.


Prescription Renewals:  

We will be able to renew your prescription medications until April 30, 2020.  Please call us at 336-273-9932, before April 30th., to make arrangements for renewing your medications. Medications will not be able to be renewed between April 30, 2020 and August 10, 2020.


Medical Records:

In order to obtain a copy of your medical records, please download, complete, and send us a signed copy of form "Authorization for Use/Disclosure of Protected Health Information V 2.0, Request for Release of Medical Records".

You may download a copy by:

  • Clicking here.
  • Clicking on the top navigation menu above under "Online Forms>Medical Records Release" or "Office>Medical Records Release"
  • Clicking on the left side navigation menu under "Online Forms>Medical Records Release"
Once we receive your signed authorization form, you may receive copies of your records by contacting us before April 30th and:

  • Registering you for our MyPortal where you may download your medical records at your convenience
  • Requesting us to email you a copy of your medical records as an encrypted, passworded, .pdf zip file
  • Requesting us to fax a copy of your medical records to an another physician

*Please note that providing a hard copy of your medical records is not an option.

If you plan on continuing your care with Dr. Kraus after August 10, 2020, Dr. Kraus will have your medical records, and you do not need to take any action.


Hearing Aid Patients:

We will continue to care for you and your hearing aids until April 30th at The Ear Center. If you need assistance after April 30th, you may contact:

  • Cornerstone ENT/Wake Forest Baptist Health in Greensboro: (336) 379-9445
  • Hearing Solutions: (336) 854-5429
  • University of North Carolina-Greensboro, Speech & Hearing Center: (336) 334-5939
  • Aim Hearing & Audiology Services: 336-294-9617


Cochlear Implant Patients:

We will be available to care for you and your cochlear implant until April 30th at The Ear Center. After August 10, 2020, my new office address will be: Wake Forest Baptist Health, Department of Otolaryngology-Head & Neck Surgery, 2341 Lewisville Clemmons Rd., Clemmons, NC  27012. 

For patients with Cochlear Americas or MedEL devices, your cochlear implant care and programming may be continued with me at my Clemmons/Wake Forest location, if you desire.   The phone number for the Wake Forest Otolaryngology and Hearing & Speech Clinic is 336-716-3103 (Option 1) and scheduling should be available as of April.

For patients with Advanced Bionics devices, you may contact Aim Audiology in Greensboro at 336-295-1064.

Additional information concerning your cochlear implant may be obtained by contacting your manufacturer:

  1. Advanced Bionics  : 1-866-319-3142 or email at: hear@AdvancedBionics.com
  2. Cochlear Americas : 1-800-523-5798 or on the web at: www.cochlear.com/us/en/connect/contact-us
  3. MedEL                  : 1-888-633-3524 or on the web at: www.medel.com/en-us/contact-med-el


BAHA/Ponto Patients

We will be available to care for you and your implant until April 30th at The Ear Center.

For patients with BAHA devices, I will be able to continue your care and programming at my Clemmons/Wake Forest location, if you desire. The phone number for the Wake Forest Otolaryngology and Hearing & Speech Clinic is 336-716-3103 (Option 1) and scheduling should be available as of April.

For patients with Ponto devices, I will not be able to continue your care or programming. You may contact:

  • The University of North Carolina-Chapel Hill at Meadowmont in Chapel Hill at: 984-974-4479
  • Duke University Hospital at: 919-684-6269


Additional information concerning your device may be obtained by contacting your device manufacturer:

BAHA devices - contact Cochlear Americas at:

Ponto devices - contact Oticon at:

Please contact us prior to April 30th if you have any questions or concerns.


Envoy Esteem Patients:

We will be available to care for you and your Envoy Esteem implant until March 20th at The Ear Center.

If you develop any issue with your Esteem device, including battery depletion, after March 20th, you will need to contact Envoy Medical Corporation for assistance:



If you have any questions, please contact The Ear Center at 336-273-9932 before April 30th. We will be happy to assist you.

Posted January 26, 2020.

Last revised March 28, 2020



General Information

Dr. Kraus specializes in:


Meet Our Physician

Click Patient Info to meet Our Physician, Eric M. Kraus, M.D., M.S., F.A.C.S. an ear surgery doctor


Audiology & Hearing Aids at The Ear Center

Our next Demo Day is September 16, 2019.
Give us a call to learn more about the latest in hearing aid technology.




Experience Matters...A Lot!

Click here to learn more about Hearing Aids at The Ear Center




U.S. FDA approves MedEL's USA cochlear implants for
treating single-sided deafness and asymmetric sensorineural
hearing loss in patients 5 yrs and older!




New rechargeable hearing aid technology from Phonak! phonak_audeo_b_r

Introducing the Phonak Audeo B-R Rechargeable hearing aid...

  • Never change a hearing aid battery again
  • Integrated, rechargeable, lithium-ion battery
  • Charge on-the-go with an easy-to-use compact charging station
  • New Auto-Sense OS
  • 24 hours of hearing with one simple charge
  • Up to 80 minutes of wireless streaming time

  • Click here to learn more about the Rechargeable Phonak Audeo B-R



Meet Our Audiologists

Click here to meet Jennifer Burkey, Au.D., Teryl Delagrange, Au.D., and Sarah Allen, Ph.D., Au.D.



NC Law HB84 signed into law by Governor Roy Cooper to make traffic stops safer for Deaf & Hard of Hearing drivers. Click here to learn more.




Watch Dr. Kraus' TEDxGreenboro TED talk on the Sleeping Baby Hearing Test App

Dr. Kraus presented a TED talk entitled "Hearing, Smart phones & Empowerment" and the development of the Sleeping Baby Hearing Test App for smart phones/mobile devices at the 2014 TEDxGreensboro Event on May 8, 2014!

Click here to watch the video!



The Ear Center of Greensboro, P.A. is located directly across from the Moses Cone Memorial Hospital Emergency Room and Cone Day Surgery Center, @ 1126 North Church Street Medical Building, Suite 201. Click here for a map.



MyRecords Portal

Our patient portal gives you on-line access to your electronic medical records. We call it "MyRecords" and want to make it easy for you to view your health information when you need it.

Click here to visit our MyRecords page and to learn more.

Click here to link to our portal if you have a user-name & password!


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